PRIVACY POLICY / PROTECTION OF PERSONAL DATA (PRIVACY POLICY)
Introduction
As administrators of this website (hereinafter “website”), we would like to inform you that FINASSURANCE is committed to protecting and respecting your privacy and personal data, taking all necessary technical and organizational measures for this purpose.
This Privacy Policy applies to the services provided through our website www.finassurance.gr and defines the basis on which we process the personal data we collect from you or that you provide to us.
We would like you to carefully read the following so that you are aware of our views and practices regarding the lawful processing of your personal data. If you use this website, you automatically accept and consent to this Privacy Policy, as well as to the Terms and Conditions of Use of the website as posted on it.
What are personal data
Personal data are information that identifies you directly or indirectly. “Indirectly” means “in combination with other information,” such as, for example, your name, postal address, email address, phone number, or a unique device identification number. The information you voluntarily provide as users of our website is used by FINASSURANCE in order for the website’s users to have direct and meaningful communication with our company, to receive answers to any inquiries they make to us, and finally to serve and execute their orders.
FINASSURANCE does not distribute electronic addresses or any other information regarding users and customers to any other organization or partner not affiliated with it, except for direct partners in the process of servicing insurance contracts.
For the purposes of the General Data Protection Regulation (GDPR) and the broader legal framework surrounding Personal Data Protection, we inform you of the following:
- Regarding the personal data of visitors/users of our Website, the Data Controller is FINASSURANCE.
- Regarding the personal data of a visitor to our Website who requests further information about our services, FINASSURANCE will process their personal information/data as a data processor.
- If you submit a request to become a customer of FINASSURANCE, then the Personal Data Protection and Security Policy applicable to our customers will apply for the lawful processing of your personal data/information.
Where this Privacy Policy applies
This Privacy Policy applies only to this website and does not apply to information collected via any other website or for the practices of companies we do not control. This website may contain links to other websites. FINASSURANCE is not responsible for the data protection practices of other websites and recommends that you familiarize yourself with the privacy policy of any website you visit.
Information / Data We Collect:
We collect and process some or all of the following types of information from you:
FINASSURANCE designed its website so that users can visit it without needing to disclose their identity unless they choose to.
You are not required to provide information directly to us to view and browse this website. However, when using certain features of the website, such as completing any application/form, we may ask you to provide additional information.
The information you provide to us directly is collected when completing the contact form on our website, which includes only contact details (e.g., name, email address, postal address, phone number, and mobile phone number).
Additionally:
- We may ask for information when you report an issue with the operation of our website.
- If you contact us, we may keep a record of this correspondence/communication.
- We may ask you to complete surveys or questionnaires, which we use for research/statistical purposes, although you are not required to respond to them.
- We may collect details of actions you take through our website, as well as details about your visits, including traffic data, location data, logs, and other communication data, the website you came from to visit ours, and the sources you accessed.
When you visit and interact with this website, certain information may be automatically collected, such as:
- Your computer’s IP address
- Your browser type
- Your operating system type
- The websites you visited immediately before and after your visit to our website
- Your connection speed
- Connection information with the server
- Information collected through cookies, web beacons, and similar technologies.
How we use the information we collect
If you provide us with information during your visit/usage of our website, the legal (and legitimate) basis for collecting and processing the necessary personal data is the fulfillment of the action or service you have requested.
Additionally, the information you provide us during your visit/usage of the website may be used for the following purposes:
- To ensure that our content is presented in the most effective way for you and your computer.
- To provide you with information about the products or services you request from us or that we believe may interest you or be of interest in the future.
- To fulfill our obligations arising from any contracts entered into between our clients and our company.
- To provide information regarding our services for marketing purposes.
Email Communications
With your consent, we may use the information we collect to send you communications via email, such as updates and promotional messages about our products and services.
Statistical Analysis
In order to learn more about how our website is used, we may keep and analyze the data we collect in aggregate form to enhance its functionality and content according to the needs of our visitors.
Compliance Enforcement
We may use and disclose the information we collect to prevent illegal activities, enforce compliance with the Terms of Use of the website, and in any way protect our rights and the rights of our visitors/users.
Disclosure of Information
We may disclose your personal data only to partnering insurance companies upon legal request, as well as to our service providers, within and outside the EU, in the context of the lawful operation of the insurance contract (e.g., insurance intermediaries, investigators, or experts, etc.) and in accordance with applicable data protection legislation.
We may disclose your personal data to third parties in the following cases:
- In the event of a sale or purchase of another business or assets, we may disclose your personal data to the future seller or buyer of such business or assets.
- If we or substantially all of our assets are acquired by a third party, personal data held by us regarding our customers will be one of the transferred assets.
- If we are required to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our website’s Terms and Conditions of Use.
- In order to protect the rights, property, or safety of the website, our visitors/users, and any third party with whom we interact to provide the services of the website.
Transfer of Information
Our company respects your privacy and shares visitor/user information only under certain circumstances.
We may make information available to other companies, applications, or individuals under the following circumstances:
- We may disclose aggregate information or information that does not directly identify you in order to develop our website’s content and services.
- We may use third-party providers to provide services related to the website, such as maintenance, analytics, advertising, marketing, etc. These third parties will have access to the information only to perform their duties on our behalf.
- We may disclose information about you to investigate, prevent, or take action regarding illegal activities, fraud suspicions, or situations involving potential threats to the physical integrity or other rights and interests of any person, breach of the website’s Terms of Use, or as required by law.
- We may disclose information related to you to respond to court summons, search warrants, judicial proceedings, legal orders, or other law enforcement measures from any competent authority.
Except for the above cases, we may use the information we collect for any other purposes that will be communicated to you at the time of data collection or after obtaining your consent. By using our website, you give your explicit consent for all of the above information disclosure scenarios.
Security of Your Personal Data
We take all appropriate technical and organizational measures to ensure the security and safe retention of all personal data, including security measures to prevent accidental loss of personal data, as well as unauthorized use or access, for the duration of the use of our Services.
We limit access to your personal data only to those who have a legitimate reason and a real need to know them. Therefore, those who process your information do so only in an authorized manner and are bound by confidentiality obligations. We have also established all the necessary and legal procedures to address any data security breaches.
Unfortunately, the transmission and flow of information over the Internet are not absolutely secure, and although we will do our best to protect personal data, we cannot guarantee the security of data transmitted from the website.
Updating Your Personal Data
If any changes occur to your personal information/data, you can update and add changes by contacting us at the contact details provided below.
If you wish to change/modify your personal data, we will try to update them within thirty (30) days of receiving any new or updated personal data to ensure that the personal data we hold for you is as accurate and up-to-date as possible.
Storage of Your Personal Data
The data we collect from you and process for the purpose of fulfilling the action or service you have requested is retained by our company in accordance with the applicable legal framework for up to twenty (20) years from the expiration of the insurance contract in any manner, and for up to five (5) years if the insurance contract is not concluded. The data is processed lawfully by our company’s staff. By submitting your personal data, you accept the transfer, storage, or processing of your data.
How Long We Retain Your Personal Data
We retain all personal data for as long as we are legally obligated according to applicable laws and regulations. Your personal details will be deleted if you submit a written request for the deletion of your personal data.
What are Your Rights
Under the General Data Protection Regulation in effect, as well as any future related national or European legislation, you have several important rights free of charge, including:
- The right to access your personal data.
- The right to rectify any inaccurate or incomplete personal data.
- The right to erasure of personal data (right to be forgotten), when allowed.
- The right to restrict the processing of your personal data.
- The right to object to the processing of your personal data for marketing purposes.
- The right to receive your personal data in a structured, commonly used, and machine-readable format (data portability).
To exercise any of the above rights or in case you have any questions or concerns, you may contact us at: services@finassurance.gr
According to applicable laws and regulations, you must submit proof of your identity along with your request, and you will receive a response within thirty (30) days from the receipt of your request.
Your rights are summarized as follows:
- The right to access your personal data and certain other supplementary information that you have voluntarily provided to us.
- The right to request the deletion of your personal data, where possible.
- The right to request the retrieval of your personal data that you have already provided to us in a structured, widely used, and machine-readable format and the right to have this data transmitted to third parties in certain cases.
- The right to object at any time to the processing of your personal data for direct marketing purposes.
- The right to object to decisions made by automated means that have legal consequences or significantly affect you.
- The right to object to the continued processing of your personal data in certain cases or, alternatively, the right to restrict the processing of your personal data in certain cases.
- The right to request compensation for damages caused by the violation of personal data protection laws.
If you wish to exercise any of the above rights, please contact us using the contact details provided below.
Confidentiality and Security
We limit access to your contact information to employees or service providers who we reasonably believe need to know this information in order to provide you with products or services or to perform their duties.
We have also implemented technical, physical, and administrative processes suitable to protect the information about you from loss, misuse, and alteration of your personal data.
Minors under 14 Years of Age
We do not knowingly collect personal information from minors under the age of 14. If we determine that we have collected personal information from a minor under 14 without verifiable parental consent, we will delete that information from our database as soon as possible.
If you believe we may have collected information from a minor under the age of 14, please contact us at services@finassurance.gr.
IP Addresses and Cookies
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration, customer support, and the collection of aggregate information for internal purposes.
Additionally, we must inform you that our website may use cookies. Cookies are small files containing information that a website stores on your computer or mobile device when you visit. This allows the website to remember your actions and preferences for a certain period, so you don’t have to re-enter this information each time you visit.
Our cookies serve the following purposes:
- To recognize and assess the number of visitors and to see how visitors navigate our website when they use it. This helps us improve the website’s functionality.
- To recognize and verify the user on various pages of our website when necessary.
- To allow us to retrieve stored user data.
The data we send, connected to cookies (user-ID, advertising-ID), is automatically deleted after 14 months.
How to Express Any Complaints or Grievances:
The General Data Protection Regulation (GDPR) gives you the right to file a complaint with the Supervisory Authority, in the relevant EU member state (or European Economic Area) where you work, reside, or where the alleged violation of personal data protection laws occurred. In Greece, the Supervisory Authority is the Hellenic Data Protection Authority (HDPA), with whom you can contact via email at contact@dpa.gr or by phone at +30 210 6475600.
Changes to the Personal Data Protection Policy and Privacy Policy
Please note that we reserve the right to modify this Privacy Policy at any time. We may update it whenever we consider it necessary, to reflect potential changes in our practices as well as in the services we offer. After any modification, the date of the last update will be displayed at the end of this document.
In any case, by continuing to use our services and website, you are deemed to accept our Privacy Policy.
Questions / Contact
If you have any questions regarding our Personal Data Protection and Privacy Policy, please contact the Personal Data Protection Department of our company at services@finassurance.gr.
You may send your requests for the exercise of your legal rights as outlined above.
Finally, we are providing the contact details for our Data Protection Officer:
Data Protection Officer:
- Full Name: Ms. Myrto Hambaki
- Address: 130 Andrea Sygrou, Athens 11745
- Email for contact: services@finassurance.gr